Don’t call us, we’ll call you

No sooner does Call Centre Confidential call it a day, than the Guardian informs us that we’re less then happy with Call Centres.

No surprises there then. But fancy getting revenge by playing muzak to some poor sod on the other end earning bugger-all-money – as if it’s their fault? And you’re paying for the privilege. Daft.

In case there’s any doubt, advice workers spend a whole load of time negotiating call centres, as well as automated services.

All of this is apt because very soon, people in debt will be able to reach a National Call Centre for debt advice. Not to be confused with National Debtline, this is a government funded initiative which intends to make it look like it is doing something about debt problems (cynicism alert!). This will be much outlined over the coming months as the roll-out develops.